Who we are:
Allegis Group has been enabling career success for over 35 years by providing employees with opportunities to thrive. We foster an inclusive workforce and embrace a shared set of core values based on character, spirit, relationships, and giving back to the communities where we live and work.
As the global leader in talent solutions, with 500+ global locations, Allegis Group and its network of specialised brands (Aerotek, TEKsystems and Aston Carter) provide a full suite of complementary talent solutions that solves nearly every workforce challenge and empower business success.
Position summary:
The Delivery Lead (DL) role is a critical role part of the Services Delivery Team within TEKsystems. The Delivery Lead is responsible for delivering capacity-based solutions to TEKsystems client base.
A Delivery Lead oversees the delivery of services to a company's clients or customers supporting the Account Service Manager and oversees the delivery of services to a company’s clients or consultants.
They establish processes designed to ensure consistently high performance, monitor consultants and evaluate customer feedback to develop quality improvement processes.
As a Delivery Lead, success means providing a high level of service to clients and consultants to drive our business forward while focussing on profitability and risk management. The Delivery Lead will be experienced in managing customer relationships and using relationships to provide solutions and recommendations that improve the business offering.
Key Accountabilities & Responsibilities:
Project Delivery
In line of our commercial commitments and deliverables/expectations of the Client:
- Consolidate and provide status reporting regarding resources on engagement as defined by client via Monthly or Quarterly Reviews.
- Manage revenue tracking
- Consolidate project status and budget information across project portfolio.
- Perform issue management and facilitate issue resolution with proper notification to all affected parties. Understand escalation protocol between consultants, client assignment managers, and internal parties.
- Identify and coordinate the change control process.
Account Management
- Responsible for onboarding and offboarding consultants.
- Responsible for time keeping and scheduling processes as they relate to TEKsystems consultants.
- Manage required Communication Plan
- Participate in Account Strategy with internal stakeholders.
- Understand and manage orientation process with consultants.
Management Responsibilities
- Develop and maintain project related documentation including processes, tools and procedures in accordance with the TEKsystems Methodology Life Cycle.
- Understand and manage customer requirements to ensure contract compliance and customer satisfaction.
Requirements:
- Excellent oral and written communication skills with a knack for building rapport quickly
- Proven ability to forge strong relationships, even in the face of challenges.
- Familiarity with contingent labour and staffing agency dynamics
- Understanding of Statement of Work (SOW) and contractual obligations in supplier-client relationships
- Extensive experience in direct interactions with external end clients
- Proficient in questioning, facilitating discussions, and extracting information for analytical purposes.
- Demonstrated excellence in written communication, exemplified through client-facing documentation.
- Capable of distilling diverse information (both verbal and derived) into concise, valuable reports
- Possesses problem-solving and analytical thinking abilities.
- Highly organized with good time management and organisational skills
- Numerically adept with a grasp of financial and project budget reporting
- Self-driven and committed to personal growth and development.
- Demonstrates a proactive approach and can work independently.
Qualifications
- 3 years PMO / Project Admin / Resource Management experience
- Relevant bachelor’s degree or experience is required.
- Proficient in the use of Microsoft Excel, PowerPoint, and Word
- Reporting experience
- General understanding of IT projects and project management fundamentals
- Financial services sector experience is preferred.
If you're interested in joining our team, email Shirlyn Toh in our Singapore office at Shirlyn.Toh@teksystems.com, or apply on our website.
Follow @AllegisAPAC on Instagram to see what it's like to be part of our team.